This Privacy Policy explains how windreama collects, uses, stores, shares, and protects the personal information of Members who use the windreama platform. We take data privacy seriously — especially because we operate in the Philippines, where the Data Privacy Act of 2012 (Republic Act No. 10173) sets clear, enforceable standards for how personal data must be handled.
The most important data privacy principles that govern how windreama handles your personal information
windreama collects personal data on a minimum necessary basis. We only ask for information that has a clear, legitimate purpose — registration, identity verification, payment processing, or legal compliance. We do not collect data speculatively or for purposes we have not disclosed.
All personal data transmitted between your device and windreama servers is protected by SSL 256-bit encryption — the same standard used by Philippine banks, GCash, and Maya. Data at rest is stored in encrypted form on secured infrastructure.
windreama does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data sharing with service providers occurs only under strict contractual data processing agreements that prohibit independent use of your data.
windreama operates in alignment with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. As a data controller, windreama respects your rights as a data subject including access, correction, erasure, and objection.
windreama does not retain personal data indefinitely. Retention periods are defined by purpose — KYC documents are retained for a minimum of five years post-account closure as required by anti-money laundering regulations. Account data is deleted within 90 days of confirmed account closure.
In the event of a personal data breach that poses a real risk to affected Members, windreama will notify the affected individuals and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with DPA requirements.
This Privacy Policy ("Policy") is issued by windreama ("windreama," "we," "us," or "our") and applies to all personal information collected through the windreama online gaming platform, accessible at windreama.app, including all related services, features, and communications channels.
By registering for a windreama account or using any windreama service, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree to these practices, you should not use the windreama platform.
windreama respects the privacy of every Filipino player who uses our platform. This Policy is written to be clear and practical — not buried in legalese designed to confuse. We want you to understand exactly what data we hold on you, why we hold it, and what your rights are. If anything in this Policy is unclear, our support team is available 24/7 via live chat to explain.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, windreama is the Data Controller responsible for your personal data collected through windreama.app.
As Data Controller, windreama determines the purposes and means of processing your personal data. windreama appoints a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. The DPO can be contacted via the support email listed in Section 15 of this Policy.
windreama collects personal data across three broad categories. The following table summarizes what data we collect and for what primary purpose:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number, ID document images, selfie photograph | KYC / Age Verification |
| Contact Data | Philippine mobile number (+63), email address (if provided) | Account Login / OTP / Comms |
| Financial Data | GCash number, Maya wallet ID, bank account details (BPI/BDO/UnionBank), transaction history, deposit and withdrawal records | Payment Processing |
| Gaming Data | Game session history, bets placed, wins and losses, bonus usage, responsible gaming tool settings | Platform Operation / RG |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Security / Fraud Prevention |
| Communications Data | Live chat transcripts, support ticket content, complaint records | Support / Dispute Resolution |
| Behavioral Data | Pages visited, features used, click patterns, session duration (via cookies and analytics tools) | Platform Improvement |
windreama does not collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and legal compliance purposes. Biometric data collected during KYC (selfie photographs) is used solely for identity matching and is not stored beyond the verification process.
windreama collects personal data through the following channels:
windreama uses your personal data for the following purposes:
To create and maintain your windreama account, authenticate your login via OTP and password, process your gaming sessions, apply bonuses and promotions, and maintain your account history and preferences.
To process deposits, withdrawals, refunds, and chargebacks. Financial data is shared with payment service providers (GCash, Maya, banks) strictly to the extent necessary to complete each transaction.
To verify your identity before processing withdrawals and to fulfill windreama's obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements. KYC documents are reviewed by windreama's compliance team or authorized third-party verification service providers.
To detect, investigate, and prevent fraudulent activity, account abuse, unauthorized access, money laundering, and other prohibited conduct. Technical data including IP addresses, device fingerprints, and login patterns is used for continuous security monitoring.
To administer responsible gaming tools including deposit limits, session tracking, cooling-off periods, and self-exclusion. Gaming history data is used to identify patterns that may indicate problem gambling, enabling windreama to intervene where appropriate.
To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
To send you information about windreama promotions, bonuses, and new features where you have provided consent to receive such communications. You may opt out of marketing communications at any time through Account Settings or by contacting support.
To comply with applicable Philippine law, regulatory requirements, court orders, and directions from law enforcement or regulatory authorities including PAGCOR and the National Privacy Commission.
Under the Philippine Data Privacy Act of 2012, windreama processes personal data on the following legal bases:
windreama does not sell, rent, or trade your personal data to third parties for their own commercial purposes. windreama shares personal data only in the following circumstances:
windreama engages third-party service providers to assist in platform operations, including payment processors (GCash, Maya, BPI, BDO, UnionBank), KYC verification services, game content providers, cloud infrastructure providers, and customer support technology vendors. These providers are bound by contractual obligations that restrict them from using your data for any purpose other than delivering the services windreama has engaged them for.
windreama will disclose personal data to government agencies, regulatory bodies, law enforcement, or courts where required to do so by Philippine law or regulation, or where disclosure is necessary to protect windreama's legal rights or to investigate violations of these Terms.
In the event of a merger, acquisition, asset sale, or other corporate restructuring, personal data held by windreama may be transferred to the acquiring or successor entity. You will be notified of any such transfer that involves a material change to how your data is handled.
windreama may share your data with third parties not listed above where you have provided explicit, informed consent to that specific sharing arrangement.
windreama retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, and compliance obligations. The following retention guidelines apply:
Upon expiry of applicable retention periods, windreama will securely delete or anonymize personal data such that it can no longer be attributed to a specific individual.
windreama uses cookies and similar tracking technologies on the windreama.app platform. Cookies are small text files stored on your device when you visit a website. They help windreama recognize your session, remember your preferences, analyze platform usage, and provide a more personalized experience.
windreama uses the following categories of cookies:
You may configure your browser settings to refuse cookies, though doing so may affect platform functionality. windreama does not currently use third-party advertising cookies that track your activity across external websites.
windreama implements appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:
While windreama takes data security seriously and invests in industry-standard protections, no digital system can guarantee absolute security. In the event of a data breach that poses real risk to affected Members, windreama will notify you and the National Privacy Commission within the timeframes required by the DPA.
Under the Philippine Data Privacy Act of 2012, you have the following rights as a windreama data subject. To exercise any of these rights, contact windreama's Data Protection Officer at [email protected].
Request a copy of the personal data windreama holds about you. windreama will respond within 30 days of a verifiable access request.
Request correction of inaccurate or incomplete personal data in your windreama account. Certain data (such as KYC-verified name and date of birth) may require re-verification to amend.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note: data subject to mandatory retention under AML law cannot be deleted during the retention period.
Object to windreama's processing of your personal data for specific purposes, including direct marketing communications. Marketing opt-outs take effect within 5 business days of a valid objection request.
Receive a structured, machine-readable copy of the personal data you provided to windreama, in a format that allows you to transfer it to another data controller.
File a complaint with the Philippine National Privacy Commission (NPC) if you believe windreama has violated your data privacy rights. windreama encourages resolving concerns directly with us first.
windreama's platform and services are strictly intended for individuals aged 21 years and above. windreama does not knowingly collect personal data from individuals under the age of 21. Registration, participation in real-money gaming, and access to any windreama service by persons under 21 is prohibited.
If windreama becomes aware that personal data has been collected from a person under 21 years of age, windreama will promptly close the associated account, delete the personal data collected, and report the incident to appropriate authorities where required by law.
If you are a parent or guardian and believe your minor child has created a windreama account, please contact windreama immediately at [email protected] (plain text — not a clickable link) so that we can take immediate remedial action.
windreama is a Philippines-focused platform. In certain cases, windreama may need to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud infrastructure providers, international KYC verification services, or game content providers whose servers are located abroad.
Where cross-border data transfers occur, windreama ensures that adequate data protection safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act. These safeguards include contractual clauses, data processing agreements, and verification that the receiving country provides an adequate level of data protection for the type of personal data being transferred.
windreama does not transfer personal data internationally for purposes beyond what is necessary for platform operation, payment processing, and legal compliance.
windreama reserves the right to amend this Privacy Policy at any time. When material changes are made, windreama will post the updated Policy on windreama.app with a revised effective date and will notify active Members via their registered mobile number or email address where the changes materially affect how their data is processed.
Continued use of the windreama platform following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. You are encouraged to review this Policy periodically to stay informed of how windreama handles your personal data.
For questions, concerns, data subject requests, or privacy complaints, please contact windreama's Data Protection Officer through the following channels:
windreama aims to acknowledge all data subject requests within two (2) business days and to provide a substantive response within thirty (30) calendar days. Complex requests involving large volumes of data or cross-departmental review may require additional time, in which case windreama will notify you of the extended timeline.
If you are not satisfied with windreama's response to your privacy concern, you may file a complaint with the National Privacy Commission of the Philippines (NPC) — the regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
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